Job Title: Customer Success Executive
Location: Remote (Philippines)
Experience Level: 3-5 Years
Job Description:
- Client Onboarding & Training: Guide new customers through the onboarding process, ensuring they understand how to use the software effectively and meet their business goals.
- Customer Relationship Management: Build and maintain strong, long-term relationships with clients, acting as their main point of contact for any queries or issues.
- Product Support & Troubleshooting: Provide proactive support, assisting customers with product usage, troubleshooting technical issues, and ensuring a smooth experience post-sales.
- Customer Retention & Upselling: Monitor customer health, identify opportunities for upselling or cross-selling, and work to ensure high retention and satisfaction rates.
- Feedback Collection & Reporting: Gather customer feedback, identify trends, and work closely with the product and sales teams to improve customer experiences and software offerings.
This role is perfect for someone with strong communication skills, a customer-centric mindset, and a passion for ensuring clients derive maximum value from the software solution.